Get to know the new version of our Content Management System TIM 4.8 and our Content Delivery. Use it to design user experiences for your customers and generate growth for your company. Visit us at tcworld conference 2023 at booth 2D18 and experience various customer examples from practice. We look forward to a personal exchange with you.
Redaktionelle Informationen mit weiteren wichtigen Informationen verknüpfen – automatisch & flexibel
Technology Days / Intelligent delivery of user information
November 06, 2023 von 14.30 bis 15.10 Uhr - online
Referent: Mischa Müller, Head of Solutions, Fischer Information Technology AG
The information world of products is becoming more and more extensive. The use cases and user requirements are becoming increasingly complex. Operating manuals alone are no longer sufficient by far. In this presentation, you will learn how you can use content delivery not only to provide technical documentation in digital form, but also to make other product information from the PIM area easily available to your customers and users.
Die Technische Redaktion als zentraler Wissenspool im Unternehmen
Specialized lecture / DERCOM
November 15, 2023 von 14.00 bis 14.45 Uhr
Referent: Ingrid Lenz, Head of Sales CMS/CDS, Fischer Information Technology AG
Which technical writer is not familiar with this situation: When searching for information in their own company, they quickly encounter resistance: "I don't have time for you right now", "Why do you need the information now?" or "I didn't think of you" are phrases we are all familiar with. But at the end of the process or at the beginning of the finished documentation, all the relevant information comes together in one department - the technical editing department. The information you gather manually today will be delivered in bite-sized form by your technical department tomorrow.
Service für den Service – Wie Sie zusammenbringen, was der Service wirklich braucht
Specialized lecture / Service information
November 16, 2023 von 14.00 bis 14.45 Uhr
Referent: Rainer Börsig, CTO, Fischer Information Technology AG
Concrete practical examples will be used to show: Service - is it one target group or are there many? What information does the service need? Why are semantics and context crucial in service? And what does this mean for the creation and delivery of information? How does content need to be created to add value in the service? And to what extent can AI methods support service personnel in their work?