Increase the quality of your service and save noticeably on costs by processing your information smarter. All relevant service information on your machines and systems is linked from the various source systems. Via a user-friendly interface - the Service Assistant - this information is provided to every user, regardless of whether it is a maintenance engineer, service technician, support or your customers themselves.
Fast and efficient troubleshooting during machine downtime
With the Service Assistant, you are able to maintain the schedules of your service staff centrally and in an efficient manner. If an error message occurs on one of your machines, your customer can immediately transmit the displayed error code to the Service Assistant. This informs the service employee of the defect, who is immediately on the spot with the right tool. Using video instructions provided by the Service Assistant, the repair process can be carried out quick and easy. Afterwards, important key data is transmitted directly to headquarters, enabling you to plan repairs better in the future. In this way, the Service Assistant saves you as a machine manufacturer, but also your customers, a lot of time and money!
Carry out maintenance work flexibly
Regular maintenance is part of the daily routine for many industrial machine builders. With the Service Assistant from Fischer, this becomes child's play and can be carried out safely in no time at all. Using a digital checklist, employees are guided through the entire maintenance process. This guarantees maximum flexibility and supports you in keeping the machines in good working order at all times.
User-oriented instruction manuals
Provide the consumer of your products with user-friendly operating instructions. Your end user will thank you for it! With the Service Assistant from Fischer, you succeed, for example as a distributor of devices such as heaters, to include an operating manual that guarantees easy handling even without technical know-how. With the Service Assistant, the user scans the QR code on the device to be operated, enters the error code and is then taken directly to the appropriate chapter of the manual. The Service Assistant then guides the user step by step through the troubleshooting process. In this manner, you ensure higher customer satisfaction, a noticeable reduction of workload for your service staff, and significant cost savings. What are you waiting for?