Service informaton

Major projects often comprise many smaller units and complex project phases that need to be worked through carefully and efficiently for all kinds of plant documentation across the entire plant life cycle. In the course of the project, documentation has to be prepared and delivered in different states - as-planned, as-built, as-maintained.

Create the basis for your digital product communication. Use a portal to ensure that your customers, sales, service, training, etc. find the information they need in seconds and that their questions are answered precisely.

Digitalization results in new, flexible products. You create modular products for your customers according to specifications based on standardized components. A product model defines the possible variants and configurations. A corresponding information model allows you to configure the information you need and capture information from the product configuration for your product communication.

Use all the sources of valuable information in your company. Create links between different pieces of information. Use the iiRDS standard to exchange information with companies in other industries, too. 

Your customers can put together their individual product according to their own requirements from your modular system. Thanks to modular structures and processes, it is efficient and cost-effective to produce. But what does this mean for your technical documentation? Can you provide your customers with the description that corresponds exactly to their individual product without too much effort?

Bring together information from various sources. Link existing data based on mapping and intelligent rules and add missing information to your data. Make your information available for different requirements via definable views. That way, you get more out of your data and your existing systems.

Whether in a conventional form as a printed catalog or digitally as an online shop, your product data must be visible - and above all up-to-date - for all user groups. These data become really valuable when they reflect your product portfolio completely and in an appealing way at the requested time.

Sales information comes from various departments - from Customer Service, from Marketing, from Product Management and from Sales. As each department works with different systems, the information comes from various source systems.

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible.

Smart documentation takes your product communication to a new level in terms of quality and above all sustainability. Enter your data once and use it in different ways to create added value for your customers. With TIM, you no longer have to outsource your video production, for example, but can set your own priorities in your production communication.

Create efficient software documentation in suitable formats, integrated in the development process - from a single source and driven via the configuration. Your documentation process is innovative and efficient thanks to TIM. Reduce the cost of generating and managing your software documentation and optimize the benefits

Videos, augmented and virtual reality or 3D graphics offer a wide range of options for presenting complex issues in a more easily understandable way, for example for corporate service and training. However, one-off videos or graphics that are created for one occasion are very cost-intensive.