Service informaton

Service informaton

Offering your customers excellent service gives you a competitive edge and sets you apart.

Reduce machine downtimes and avoid outages

Excellent service keeps your customers satisfied

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible. Your customers also want to be able to operate the machine again as soon as possible after planned maintenance. However, searching for error codes or suitable spare parts can take up a lot of time if your service technician does not have the right information to hand.

Complete information at your fingertips

Your service technician receives the information he needs with active safety and warning messages

Your service technician receives the information he needs with active safety and warning messages. Video animations, 3D images and assembly instructions are integrated in the content management system TIM and can be accessed by technicians at any time. In the case of a malfunction, he receives information on the malfunction specifically for the affected machine. Use TIM to create your maintenance plans easily, automatically and individually and plan maintenance for your entire fleet management.

TIM improves your service and lowers your costs

Reduce downtime and increase the service life

Reduce downtime on your machines and plants and increase their service life with timely and highy-quality maintenance. Thanks to TIM, your service technician receives appropriate and up-to-date information tailored to his needs from one source. He can retrieve the information at the touch of a button on the machine's display, from a tablet or smartphone. This allows him to react quickly and efficiently, whether for maintenance work or troubleshooting.

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Tailored to your needs

With us as your partner, you benefit from our many years of experience and bespoke advice. We know the challenges you face.

Systematic content management

Put your product information on a digital footing with TIM, our comprehensive content management system for your technical documentation.

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Information management

Use company data from various sources. Create new knowledge by linking your information intelligently and making it available it to others as needed.

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Consulting - Your partner from the start

Make your product communication unbeatable with an individual solution based on tried-and-tested standard software. Take advantage of our expertise and experience to optimize your technical documentation and make digitalization work for your company.

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Other topic areas

Check out our wide range of services. Information is amazingly diverse - and so are we. Take advantage of this treasure trove.

Plant documentation

Major projects often comprise many smaller units and complex project phases that need to be worked through carefully and efficiently for all kinds of plant documentation across the entire plant life cycle. In the course of the project, documentation has to be prepared and delivered in different states - as-planned, as-built, as-maintained.

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Content Delivery

Create the foundation for your digital product communication. We will help you to provide technical content for different contexts and target groups. Allow your internal and external users to find the information they are looking for quickly and intuitively on a central web-based platform.

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Digital product communication

Digitalization results in new, flexible products. You create modular products for your customers according to specifications based on standardized components. A product model defines the possible variants and configurations. A corresponding information model allows you to configure the information you need and capture information from the product configuration for your product communication.

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iiRDS

Use all the sources of valuable information in your company. Create links between different pieces of information. Use the iiRDS standard to exchange information with companies in other industries, too. 

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Individual documentation

Your customers can put together their individual product according to their own requirements from your modular system. Thanks to modular structures and processes, it is efficient and cost-effective to produce. But what does this mean for your technical documentation? Can you provide your customers with the description that corresponds exactly to their individual product without too much effort?

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Information management

Bring together information from various sources. Link existing data based on mapping and intelligent rules and add missing information to your data. Make your information available for different requirements via definable views. That way, you get more out of your data and your existing systems.

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Catalogs and data sheets

Whether in a conventional form as a printed catalog or digitally as an online shop, your product data must be visible - and above all up-to-date - for all user groups. These data become really valuable when they reflect your product portfolio completely and in an appealing way at the requested time.

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Sales and service portals

Sales information comes from various departments - from Customer Service, from Marketing, from Product Management and from Sales. As each department works with different systems, the information comes from various source systems.

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Service informaton

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible.

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Smart documentation

Smart documentation takes your product communication to a new level in terms of quality and above all sustainability. Enter your data once and use it in different ways to create added value for your customers. With TIM, you no longer have to outsource your video production, for example, but can set your own priorities in your production communication.

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Software documentation

Create efficient software documentation in suitable formats, integrated in the development process - from a single source and driven via the configuration. Your documentation process is innovative and efficient thanks to TIM. Reduce the cost of generating and managing your software documentation and optimize the benefits

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Video documentation

Videos, augmented and virtual reality or 3D graphics offer a wide range of options for presenting complex issues in a more easily understandable way, for example for corporate service and training. However, one-off videos or graphics that are created for one occasion are very cost-intensive. 

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