Content Delivery 2.0 (Portal)

Content Delivery 2.0

Get more out of your technical documentation. Always provide the right information in an online portal with our Content Delivery 2.0 solution based on TIM and Sherlock.

So that customers, sales, service etc. can find what they are looking for quickly and easily

Maintenance plans for your service, instructions for action in the event of an incident, video instructions for your customers or for sales support: No matter what the requirements of your target group are, with our Content Delivery 2.0 solution you can provide them with exactly the information they need via a portal. Your questions will be answered in a targeted manner and they can perform their tasks quickly and in a goal-oriented manner. In this way, you can reduce downtimes, create synergy effects for service and training, and increase the fun and turnover of selling.

Information always exactly where you need it

Our Content Delivery 2.0 solution is based on the information platform Sherlock. With the editorial system TIM and Sherlock, we offer technical documentation an integrated solution - from the entry of content in TIM to its individual usability via a portal. This can be easily adapted to your corporate design and ensures that the various target groups have direct and convenient access to situation-related information. The information is presented responsively on smartphones, tablets, laptops or on the machine display.

Even more knowledge from other information sources

Content Delivery 2.0 from Fischer is a SaaS solution and therefore immediately applicable. No need to install your own software, you only need an Internet-capable computer. If required, you can also connect additional sources of information, such as ERP or PIM systems, at any time and thus inform your customers even better. You can also use our Content Delivery 2.0 solution with other editorial systems. Not only for your customers, but also internally, you will benefit if desired information can be easily and quickly accessed via a portal. Become a digital data supplier for service, training, sales and of course for your customers.

More information

Tailored to your needs

With us as your partner, you benefit from our many years of experience and bespoke advice. We know the challenges you face.

Information management platform

Use company data from various sources. Create new knowledge by linking your information intelligently and making it available it to others as needed.

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Consulting - Your partner from the start

Make your product communication unbeatable with an individual solution based on tried-and-tested standard software. Take advantage of our expertise and experience to optimize your technical documentation and make digitalization work for your company.

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Other topic areas

Check out our wide range of services. Information is amazingly diverse - and so are we. Take advantage of this treasure trove.

Plant documentation

Major projects often comprise many smaller units and complex project phases that need to be worked through carefully and efficiently for all kinds of plant documentation across the entire plant life cycle. In the course of the project, documentation has to be prepared and delivered in different states - as-planned, as-built, as-maintained.

Content Delivery 2.0

Create the basis for your digital product communication. Use a portal to ensure that your customers, sales, service, training, etc. find the information they need in seconds and that their questions are answered precisely.

Digital product communication

Digitalization results in new, flexible products. You create modular products for your customers according to specifications based on standardized components. A product model defines the possible variants and configurations.

iiRDS

Use all the sources of valuable information in your company. Create links between different pieces of information. Use the iiRDS standard to exchange information with companies in other industries, too.

Individual documentation

Your customers can put together their individual product according to their own requirements from your modular system. Thanks to modular structures and processes, it is efficient and cost-effective to produce.

Information management

Bring together information from various sources. Link existing data based on mapping and intelligent rules and add missing information to your data. Make your information available for different requirements via definable views. That way, you get more out of your data and your existing systems.

Catalogs and data sheets

Whether in a conventional form as a printed catalog or digitally as an online shop, your product data must be visible - and above all up-to-date - for all user groups. These data become really valuable when they reflect your product portfolio completely and in an appealing way at the requested time.

Sales and service portals

Sales information comes from various departments - from Customer Service, from Marketing, from Product Management and from Sales. As each department works with different systems, the information comes from various source systems.

Service informaton

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible.

Smart documentation

Smart documentation takes your product communication to a new level in terms of quality and above all sustainability. Enter your data once and use it in different ways to create added value for your customers. With TIM, you no longer have to outsource your video production, for example, but can set your own priorities in your production communication.

Software documentation

Create efficient software documentation in suitable formats, integrated in the development process - from a single source and driven via the configuration. Your documentation process is innovative and efficient thanks to TIM. Reduce the cost of generating and managing your software documentation and optimize the benefits

Video documentation

Videos, augmented and virtual reality or 3D graphics offer a wide range of options for presenting complex issues in a more easily understandable way, for example for corporate service and training. However, one-off videos or graphics that are created for one occasion are very cost-intensive.