Content Delivery

Content Delivery

Always provide the information your customers need.

Easy, granular provisioning of technical information

Easy, granular provisioning of technical information

All users want to receive exactly the information they are looking for when they submit a search request. That is not only true in the private sphere, but also in a professional environment, where you need to provide relevant information to your customers as well as to the Service, Training and Sales divisions. Thinking along topic lines results in a modular approach, which TIM fully supports.

Goal-oriented, context-embedded access

Information Management and Content Delivery

The information management platform Sherlock drives the classification of information and product allocation. This professional classification based on taxonomy allows you to navigate easily by selecting facets. Sherlock also makes an intelligent full-text search function possible. In searches like these, the context can be transferred from the requesting system.

Pull instead of push

Providing high-quality information with Content Delivery

What makes Sherlock so special is that the content is provided for access instead of being sent to the user. This means that you always get up-to-date information. Your employees will also notice the change, because now they only have to concentrate on providing high-quality information and no longer have to distribute it. This task is now superfluous. This functionality means that Sherlock offers a perfect database for apps, portals and other state-of-the-art product communication applications.

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Tailored to your needs

With us as your partner, you benefit from our many years of experience and bespoke advice. We know the challenges you face.

Information management

Use company data from various sources. Create new knowledge by linking your information intelligently and making it available it to others as needed.

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Consulting - Your partner from the start

Make your product communication unbeatable with an individual solution based on tried-and-tested standard software. Take advantage of our expertise and experience to optimize your technical documentation and make digitalization work for your company.

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Other topic areas

Check out our wide range of services. Information is amazingly diverse - and so are we. Take advantage of this treasure trove.

Plant documentation

Major projects often comprise many smaller units and complex project phases that need to be worked through carefully and efficiently for all kinds of plant documentation across the entire plant life cycle. In the course of the project, documentation has to be prepared and delivered in different states - as-planned, as-built, as-maintained.

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Content Delivery

Create the foundation for your digital product communication. We will help you to provide technical content for different contexts and target groups. Allow your internal and external users to find the information they are looking for quickly and intuitively on a central web-based platform.

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Digital product communication

Digitalization results in new, flexible products. You create modular products for your customers according to specifications based on standardized components. A product model defines the possible variants and configurations. A corresponding information model allows you to configure the information you need and capture information from the product configuration for your product communication.

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iiRDS

Use all the sources of valuable information in your company. Create links between different pieces of information. Use the iiRDS standard to exchange information with companies in other industries, too. 

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Individual documentation

Your customers can put together their individual product according to their own requirements from your modular system. Thanks to modular structures and processes, it is efficient and cost-effective to produce. But what does this mean for your technical documentation? Can you provide your customers with the description that corresponds exactly to their individual product without too much effort?

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Information management

Bring together information from various sources. Link existing data based on mapping and intelligent rules and add missing information to your data. Make your information available for different requirements via definable views. That way, you get more out of your data and your existing systems.

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Catalogs and data sheets

Whether in a conventional form as a printed catalog or digitally as an online shop, your product data must be visible - and above all up-to-date - for all user groups. These data become really valuable when they reflect your product portfolio completely and in an appealing way at the requested time.

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Sales and service portals

Sales information comes from various departments - from Customer Service, from Marketing, from Product Management and from Sales. As each department works with different systems, the information comes from various source systems.

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Service informaton

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible.

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Smart documentation

Smart documentation takes your product communication to a new level in terms of quality and above all sustainability. Enter your data once and use it in different ways to create added value for your customers. With TIM, you no longer have to outsource your video production, for example, but can set your own priorities in your production communication.

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Software documentation

Create efficient software documentation in suitable formats, integrated in the development process - from a single source and driven via the configuration. Your documentation process is innovative and efficient thanks to TIM. Reduce the cost of generating and managing your software documentation and optimize the benefits

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Video documentation

Videos, augmented and virtual reality or 3D graphics offer a wide range of options for presenting complex issues in a more easily understandable way, for example for corporate service and training. However, one-off videos or graphics that are created for one occasion are very cost-intensive. 

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