Keeping orientation with the service assistant

Service Assistant

The Service Assistant by Fischer

Increase the quality of your service and save noticeably on costs by processing your information smartly and intelligently. All relevant service information on your machines and systems is linked from the various source systems and made available to every user, whether maintenance staff, service technicians, support staff or your customers themselves, via a user-friendly interface - the Service Assistant.

Learn about the different use cases of the Service Assistant:

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Learn about the different use cases of the Service Assistant:

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Service Assistant powered by Sherlock

Maintenance plans for your service, instructions for action in the event of a malfunction, video instructions for your customers or for sales support: No matter what your requirements are, you will find your answers immediately with the Service Assistant and the intelligent search. Sherlock offers the optimal basis and flexibility for your individual requirements and the needs of your users.

You are not yet sure what your service actually needs? No problem! With Sherlock as the basis for your Service Assistant, you have the opportunity to grow your Service Assistant step by step and thus support your service employees, customers and other users optimally and user-oriented. 

The benefits of your Service Assistant in a nutshell

The 6 advantages of the Service Assistant:

  1. Optimization and simplification of existing business processes
  2. Team collaboration becomes easier and decentralized
  3. One source for all information and for different target groups
  4. Standardization of service and thus simplified training of employees
  5. Expertise available to all employees across departments
  6. Long searches without usable results are eliminated 

Concentrated experience from over 30 years

Discover the inspiringly simple world made by Fischer.

Plant documentation

Major projects often comprise many smaller units and complex project phases that need to be worked through carefully and efficiently for all kinds of plant documentation across the entire plant life cycle. In the course of the project, documentation has to be prepared and delivered in different states - as-planned, as-built, as-maintained.

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Content Delivery

Create the basis for your digital product communication. Use a portal to ensure that your customers, sales, service, training, etc. find the information they need in seconds and that their questions are answered precisely.

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Digital product communication

Digitalization results in new, flexible products. You create modular products for your customers according to specifications based on standardized components. A product model defines the possible variants and configurations.

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iiRDS

Use all the sources of valuable information in your company. Create links between different pieces of information. Use the iiRDS standard to exchange information with companies in other industries, too. 

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Individual documentation

Your customers can put together their individual product according to their own requirements from your modular system. Thanks to modular structures and processes, it is efficient and cost-effective to produce.

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Information management

Bring together information from various sources. Link existing data based on mapping and intelligent rules and add missing information to your data. Make your information available for different requirements via definable views. That way, you get more out of your data and your existing systems.

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Catalogs and data sheets

Whether in a conventional form as a printed catalog or digitally as an online shop, your product data must be visible - and above all up-to-date - for all user groups. These data become really valuable when they reflect your product portfolio completely and in an appealing way at the requested time.

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Sales and service portals

Sales information comes from various departments - from Customer Service, from Marketing, from Product Management and from Sales. As each department works with different systems, the information comes from various source systems.

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Service informaton

Excellent service keeps your customers satisfied. At the same time, it can cost you a lot of money. Whenever an error is displayed, it is important that the machine is fully functional again as soon as possible.

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Smart documentation

Smart documentation takes your product communication to a new level in terms of quality and above all sustainability. Enter your data once and use it in different ways to create added value for your customers. With TIM, you no longer have to outsource your video production, for example, but can set your own priorities in your production communication.

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Software documentation

Create efficient software documentation in suitable formats, integrated in the development process - from a single source and driven via the configuration. Your documentation process is innovative and efficient thanks to TIM. Reduce the cost of generating and managing your software documentation and optimize the benefits

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Video documentation

Videos, augmented and virtual reality or 3D graphics offer a wide range of options for presenting complex issues in a more easily understandable way, for example for corporate service and training. However, one-off videos or graphics that are created for one occasion are very cost-intensive. 

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Service Assistant

Increase the quality of your service and save costs by providing your service technicians with the information they need.

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