Service Assistant

Faster and Better Service

Increase the quality of your service and save noticeably on costs by processing your information smarter. All relevant service information on your machines and systems is linked from the various source systems. Via a user-friendly interface - the Service Assistant - this information is provided to every user, regardless of whether it is a maintenance engineer, service technician, support or your customers themselves.

You are not yet sure what your service actually needs? No problem! You have the possibility to let your Service Assistant grow piece by piece and thereby support your service employees, customers and other users of service information in an optimal and user-oriented way.

What is the Service Assistant capable of?

Service information at a single glance

All relevant information for the service can be found and accessed at any time in an app via an intuitive search. Via the cockpit, the service employee sees what tasks he needs to perform and is able to complete them in a focussed manner.

Wide range of uses for the service department

Spare parts purchasing, interactive maintenance checklists, guided troubleshooting during machine downtime or step-by-step instructions for commissioning - the Service Assistant provides support for numerous scenarios.

Integration of further sources

Integrate data from external systems easily as well as flexibly and access service information from other systems centrally.

5 good reasons for the Service Assistant

1

You get more happy customers by providing a professional service.

2

Interactive maintenance checklists help you reduce your maintenance efforts.

3

By means of guided error diagnostics, you can significantly reduce downtimes.

4

Train new employees more efficiently and faster as a result of the standardization of your service. Since expertise is available across departments, collaboration becomes straightforward and decentralized.

5

Service requests are closed faster by fast and easy identification of service answers. Your customer service is significantly relieved.