Rosenbauer has been a pioneer in firefighting technology for 150 years. They are active in both fire protection and disaster management. As a system provider, Rosenbauer offers holistic solutions and has products in the areas of stationary fire protection, firefighting vehicles, technical and personal protective equipment, and also Digital Solutions and Customer Service Solutions.
The Austrian company has been working with the editing system TIM for over ten years. One of the main criteria why the company chose Fischer: the extraordinary customer support from purchase to training concept. Especially due to the close and personal exchange, the fast implementation within 3 months was possible. Rosenbauer is also particularly impressed by the reliable support it has received over the years:
"You have competent contact persons for years. It is also not a matter of course that you still have the same contact person in support after 10 years. You also get support for small solutions or when you are stuck somewhere."
Christoph Spatt Technical Editor at Rosenbauer
The user interface of TIM in particular convinced Rosenbauer right from the start and fits ideally into the workflow of the full-range supplier. The metadata concept supplied right from the start also made it easy to tag the documents and data.
One of Rosenbauer's biggest challenges is that they have a large variety of products and variants. In addition, individual customer requirements have to be met. Since customers are located all over the world, the documentation must be delivered in different languages depending on the target country. As a result, Rosenbauer currently manages over 40 languages in TIM. This would hardly be possible without a powerful editorial system.
Since Rosenbauer manufactures individual vehicles, it is important that existing text modules can always be used. These include, for example, the different types of pumps and water cannons. Thanks to TIM's templates, all that needs to be done is to set the right filters and enter the appropriate adjustments to create the individual documentation. This option simplifies the workflow immensely.
The TIM editorial system also enables a very wide range of publication channels. Whether as a PDF, HTML5 publication or as a collective work of a data carrier information in the display of the vehicles, with TIM the target group-oriented information provision succeeds. This naturally also promotes customer satisfaction at Rosenbauer.
With its Strategy 2030, Rosenbauer is aiming for a responsible decade. The central fields of action include digital solutions, alternative drives, and smart technologies. The focus here is on technology and innovation leadership. Technical writing plays a central role in this strategy, as it represents a holistic system that can be used across all Group locations. This also promotes collaborative working and reduces process costs. TIM is also to be rolled out to non-German-speaking countries in the future. Rosenbauer still sees a great deal of potential there.
An additional point where the collaboration between Rosenbauer and Fischer is to be expanded is Content Delivery. Here, product information, installation and assembly instructions have to be brought to the customer at the right time in the right language. With Content Delivery, this can be easily translated into reality. All information can be made available to customers via a portal in a precise, digital, and user-oriented manner.
Rosenbauer's conclusion about TIM
Rosenbauer is convinced Fischer is the right partner for the future of technical editing with TIM. It is very user-friendly, clear, and equally suitable for professionals, beginners, and career changers - an easy-to-master tool with great added value in practice. Markus Dobler, Head of Technical Documentation at Rosenbauer, has been involved with TIM since its introduction and summarizes:
"I can recommend TIM to anyone who has a large variety of products and variants, has to respond to individual customer requests, and I think it is also a great advantage that the system makes it very easy for editors to get started with their work in the editorial department."
Markus Dobler, Head of Technical Documentation at Rosenbauer